Delivery, orders, points and returns.
Short answers to the questions we hear most. If yours is not here, message us on WhatsApp or call the shop.
Across Al Aliah Island, seven days a week. We do not deliver off the island or outside the UAE.
Order before noon and it arrives the same evening. Later orders go out the next day. We message you on WhatsApp when it is on its way.
Delivery is free on orders over AED 100. Smaller orders show the charge at checkout before you pay.
With your mobile number. We text you a six-digit code; there is no password to remember.
Visa and Mastercard, Apple Pay, and cash on delivery.
Yes, until we start packing it. Message us on WhatsApp with your order number. Once it has left the shop, use the returns steps below.
Pay by card and you earn one point for every dirham spent on products. Points arrive when your order is completed. Cash orders do not earn points.
At checkout, in steps of 500. Five hundred points takes AED 5 off. You can use up to half the basket value, and at most 5,000 points on one order.
Points last twelve months from the day you earn them.
Anything unused, in its original packaging, within 30 days of delivery. Fresh food, personal care items and made-to-order products cannot be returned. See the Refund and Returns Policy.
Tell us the same day if you can, with a photo, and we will replace it or refund it.
