What we collect, why, and how to reach us about it.
How Al Aliyah Supermarket handles your personal information.
This Privacy Policy explains how Al Aliyah Supermarket collects, uses and discloses your personal information when you visit or use alaliyah.ae, make a purchase, or otherwise get in touch with us. “You” means anyone using our Services — a customer, a site visitor, or anyone else whose information we have collected under this Policy. Read it carefully: using or accessing any of our Services means you agree to the collection, use and disclosure described here, and if you do not agree, please do not use or access the Services.
We may update this Privacy Policy from time to time — to reflect a change in our practices, or for operational, legal or regulatory reasons. When we do, we will post the revised policy on the site, update the “Last updated” date, and take any other step the law requires.
To provide the Services, we collect personal information about you from a variety of sources — and have done so over the past 12 months, as set out below; what we collect depends on how you interact with us. Beyond the specific uses described in this Policy, we may also use your information to communicate with you, provide the Services, meet our legal obligations, enforce our terms, and protect or defend the Services, our rights and the rights of our users or others.
What we collect depends on how you use the site. “Personal information” means anything that identifies, relates to, describes or can be linked to you.
Information you give us directly may include:
Some features need this information to work; if you choose not to provide it, you may not be able to use those features.
We also automatically collect information about how you use the site and your account, through cookies, pixels and similar technology — including your device, browser, network connection, IP address and other details of how you interact with our Services.
We may also get information about you from third parties, such as vendors and service providers who work on our behalf — for example, companies that support our website and Services, and our payment processors, who collect payment details (bank, card or billing address) to process your payment and fulfil your order. When you visit the site, open our emails, or interact with our ads, we or the third parties we work with may collect information through pixels, web beacons, SDKs and cookies. Any information we get from a third party is handled under this Policy, though we are not responsible for its accuracy or for that third party’s own practices.
Providing products and services. We use your information to fulfil our contract with you — process payments, complete orders, send you order and account notifications, manage your account, arrange delivery, handle returns and exchanges, and let you post reviews.
Marketing. We may use your information to send marketing by email, text or post, show you relevant ads, and tailor the Services and advertising to you.
Security and fraud prevention. We use your information to detect and act on fraudulent, illegal or malicious activity. If you have an account, keep your login details to yourself — do not share your username or password — and contact us right away if you think your account has been compromised.
Communicating with you. We use your information to provide support and improve our Services, so we can respond to you, serve you well, and maintain our relationship with you.
Like most websites, we use cookies. We use them to run and improve the site and our Services — remembering your actions and preferences, understanding how you use the Services, and running analytics — and we may let trusted third parties use cookies on our site too, to tailor services, products and advertising. Most browsers accept cookies by default; you can change your browser settings to remove or reject them, though doing so may affect how well the site works or make some features unavailable, and it may not fully stop us sharing information with third parties such as advertising partners.
We may disclose your personal information to third parties for legitimate purposes, under this Policy. This can include:
In the past 12 months we have disclosed identifiers (such as your basic contact, order and account details), commercial information (such as your order, shopping and customer support information) and internet or network activity (such as Usage Data) to the vendors, business and marketing partners, and affiliates described above. We do not use or disclose sensitive personal information to infer characteristics about you.
Our Services may let you post product reviews and other content. Anything you post to a public area is public and accessible by anyone; we do not control who sees it and cannot guarantee that people who do will respect your privacy or keep it secure. We are not responsible for the privacy, security, accuracy or misuse of anything you make public, or that you send to or receive from a third party.
Our site may link to other websites or platforms run by third parties. If you follow one, check its own privacy and security policies — we do not guarantee or take responsibility for the privacy, security or accuracy of another site. Anything you post in a public or semi-public place, including on third-party social platforms, can be seen and used by other users of the Services and of that platform, without limit. Linking to a site does not mean we endorse it or its owner, unless we say so.
Our Services are not meant for children, and we do not knowingly collect personal information about them. If you are a parent or guardian and your child has given us their information, contact us using the details below and we will delete it. We are not aware of sharing or selling the personal information of anyone under 16.
No security is perfect, and we cannot guarantee it — information you send us may not be secure in transit, so avoid sending anything sensitive or confidential through an insecure channel. How long we keep your information depends on why we need it: to maintain your account, provide the Services, meet a legal obligation, resolve a dispute, or enforce a contract or policy.
Depending on where you live, you may have some or all of the rights below. They are not absolute — they may apply only in some circumstances, and we may decline a request where the law allows it.
Exercise any of these rights where the site indicates, or by contacting us using the details below. We will not discriminate against you for doing so. We may ask you to verify your identity, for example with your email or account details, before we act on a request, and you may name an authorised agent to act on your behalf — we will ask the agent to prove that authorisation, and may still ask you to verify your identity directly. We will respond within the time the law requires.
If you have a complaint about how we process your personal information, contact us using the details below. If you are not satisfied with our response, depending on where you live, you may be able to appeal by contacting us again, or lodge a complaint with your local data protection authority.
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States.
Your personal information may also be processed by our staff and by third-party service providers and partners in those countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Questions about our privacy practices, this Privacy Policy, or your rights can be sent to info@alaliyah.ae.
