30 days to change your mind.
You have 30 days from delivery to return something you do not want.
Items that are unused, in their original packaging with tags, and bought from us. Keep your order number or receipt.
Message us on WhatsApp or email info@alaliyah.ae with your order number and what you are returning. Once we accept the return we will arrange to collect it on the next delivery run, or you can bring it to the shop. Items sent back without asking first cannot be accepted.
Check your order when it arrives. If anything is damaged, faulty or not what you ordered, tell us straight away so we can replace it or refund it.
The quickest way to exchange something is to return it and place a new order once the return is accepted.
Once we receive and check the item we will tell you whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Cash on delivery orders are refunded in cash at the shop or by bank transfer. If more than 15 business days have passed since approval, contact us at info@alaliyah.ae.
Points spent on a returned order come back to your balance, and points earned on it are taken back, in proportion to the refund.
